Before your order is printed
Every Rememberkin book, chart, and print is custom-made to order. If your order hasn't been sent to our print shop yet, we'll issue a full refund — no questions asked. Just email us at support@rememberkin.com and we'll take care of it.
After your order is in production
Once your order has been submitted for printing, we're unable to cancel or refund it. Custom books and charts are produced specifically for your family and cannot be restocked or resold.
Damaged or defective orders
If your order arrives damaged or with a printing defect, email us within 30 days of delivery with a photo of the issue. We'll send a replacement at no cost to you.
30-day window
All refund and replacement requests must be made within 30 days of delivery. We're unable to process requests after that period.
Digital products
Digital purchases, such as enhanced photos, are delivered immediately and can't be returned. If a result doesn't meet your expectations, reach out — we'll do our best to make it right.
How to request a refund
Email us at support@rememberkin.com with your order number and a short description of the issue, and we'll take it from there. We usually respond within one business day.
Questions
For questions about these policies, email support@rememberkin.com.